Why choose DELTA AMBULANCE ? 
Patients . . .
You are why we are here! As a patient of DELTA AMBULANCE, you can expect your care providers to be highly trained Paramedics and EMT professionals. Our personnel will treat you and your family with respect, compassion, and a dedication unsurpassed in the EMS community. Our Reputation for ... Since 1972, DELTA AMBULANCE has served over 211,811 people, and traveled more than 2,154,773 miles safely, efficiently, and effectively. To amplify the quality of your care, a cautious, yet progressive approach is employed in adopting new techniques. DELTA AMBULANCE does not rush into fads and gimmicks. This ensures your safety . . . To maximize your reimbursement and minimize your out-of-pocket expenses, our business office staff is available to assist you with your health insurance claims. To ensure consistent quality care during your transport, DELTA AMBULANCE works hand in hand with hospitals and other health care facilities employing the best people and using the finest equipment available. Hospitals and Health Care Facilities . . . In emergencies, our highly trained staff is an extension of the Emergency Room, utilizing established medical protocols and on-line physician advice. Quality emergency care is delivered to the patient. Our broad resources allow hospitals and nursing homes to arrange the transfer of patients in a manner that meets both staff and patients’ needs, 24 hours a day, every day! Our high standards of care maintain a level of quality and efficiency that is unsurpassed. We will strive to exceed your expectations! Quality patient care is our primary concern. DELTA AMBULANCE is a local company. Our Management Team is accessible. Our staff is involved and supported in community service activities. We participate in special events and charitable causes throughout our service area as well as in national and international programs. DELTA AMBULANCE supports:
As a local business DELTA AMBULANCE supports local business. We contribute to local economies not only through a payroll effect, but also by preferring to purchase locally whenever possible. DELTA AMBULANCE, the trusted name in Medical Transportation . . . We're there when you need us! Delta offers Premium Wages - Commensurate with Experience-top- DELTA AMBULANCE was formed in 1972 by three Waterville Hospitals: Thayer, Seton and Waterville Osteopathic, to serve the emergency needs of the surrounding communities. As Emergency Medical Service has expanded and grown, DELTA AMBULANCE has been a leader, expanding skills and services:
From base locations in Augusta and Waterville, we provide our customers with full service medical transportation.
DELTA AMBULANCE is Licensed by the Maine Department of Public Safety: Emergency Medical Services (MEMS), as a Paramedic Ambulance Service. This applies equally to all DELTA AMBULANCE services:
 In 2000, Delta received the Margaret Chase Smith Maine State Quality Award , (a first in Maine EMS) and received Superior rating from SystEMS, an independent evaluation firm. DELTA AMBULANCE Wheelchair Service provides patients with a level of assistance not available elsewhere. The Maine Department of Human Services regulates this service. Again, we surpass their requirements by staffing the wheelchair vans with medically trained personnel. Personnel Qualifications . . . All field staff at DELTA AMBULANCE maintain current licensure with Maine Emergency Medical Services. At a minimum, DELTA AMBULANCE personnel have an Emergency Medical Technician - Basic license. At DELTA AMBULANCE we encourage continued advancement in education. DELTA AMBULANCE employs Paramedics on a full and part time basis and many of our EMTs are engaged in educational programs to attain a higher level of licensure. In addition to Licensure, our Paramedics maintain certification in:
Patient care is their primary responsibility . To ensure the safety of our patients, dispatchers are in constant communication with field crews through mobile radio on a repeater system, cellular telephones, and pagers. All Emergency 911 calls are answered at our Regional Communications Centers by trained professional dispatchers who have received Emergency Medical Dispatch certification. This gives them the skills to effectively prioritize calls according to their severity. To enhance communications during peak periods, all 911 dispatches are monitored by our own dispatchers, who have also received certification in Emergency Medical Dispatch. Supplementing our radio network, DELTA AMBULANCE dispatchers utilize cellular phones and pagers to contact our ambulances. Our Waterville Operation, which
houses our Corporate offices, is located at 30 Chase Avenue. From this
base DELTA AMBULANCE provides:
Our Augusta Base is located at 10
Cony Road, between Routes 17 & 3.
Emergency & ALS back-up services to surrounding towns and proximate facilities. DELTA AMBULANCE's office staff is professional, efficient, and customer oriented. Our dispatch office staff schedules emergency, non-emergency transfer, and wheelchair van requests. To ease the burden on our customers, all billing is computerized and directly filed for the patient whenever possible, either electronically or using the standard CMS 1500 claim form. Our friendly office staff is able to fulfill information requests in an efficient, timely, and courteous manner. Our office is well reputed within the insurance industry as being 100% compliant with all documentation requirements of Medicare, Medicaid and Third party payors. To become more skilled in helping you, our office staff routinely attends seminars and workshops on such topics as:
Delta
Ambulance Services . . .
To ensure the best care possible DELTA AMBULANCE practices a continuous quality improvement (CQI) process . Many of our employees are actively involved with project teams. A peer review team lead by our Quality Improvement Coordinator reviews patient reports and tracks episodic events such as:
This process gives us the opportunity to identify:
DELTA AMBULANCE is committed to the health and safety of our employees and patients. We have implemented strict policies regarding the use of Personal Protective Equipment (PPE) and the disposal of contaminated articles. We equip very ambulance with PPE that surpasses OSHA guidelines. “Sharps containers” are provided in the “house kits” facilitating safe field disposal of contaminated “sharps.” Whenever possible intravenous and pharmaceutical supplies utilize a needless system. So that we can rapidly identify
potential exposures, to protect and test our staff appropriately, we maintain
open communication with our health care We provide periodic review of Bloodborne Pathogen, Airborne Pathogen, Communicable / Infectious Disease, and OHSA guidelines. All employees are offered immunization for Hepatitis B, and are provided with annual Tuberculosis screening. Education . . . DELTA AMBULANCE prides itself on the level of training attained by our staff of Emergency Medical Technicians and Paramedics. We offer monthly CME programs in diverse topics designed to enhance the competency of our employees in areas of frequent exposure, areas identified by our Quality Improvement program that need review and discussion of the latest topics and trends in Emergency Medical Services. Our CME sessions often attract the attendance of other area rescue personnel. We also encourage and provide support for employees to attend national seminars and local workshops. For additional, more advanced, hands on continuing education, Maine General Medical Center, Augusta/Waterville and Inland Hospital provide our staff with medical rotations.
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facilities.